Delivery & Returns


Delivery Costs & Times


Standard Delivery:

Your order is processed and delivered at our next availability, which is usually within 1-2 working days, depending on the time of year. This may be longer during busy periods.

We offer Free Standard Delivery on all our Hampers. For all other products, Free Standard Delivery applies to orders over €35.00 - If your order is below €35.00 a flat delivery fee of €4.90 will be applied to your shopping cart during checkout.

Standard Delivery only applies to orders delivered in the Maltese Islands (Malta & Gozo).

Deliver on Specified Date:
If you require delivery on an exact date, this option is available at checkout, at an additional cost of €5.00

For same-day delivery, your order must be placed before 11.00am local time, otherwise we will attempt to deliver the next working day.

Deliver on Specified Date only applies on orders delivered on mainland Malta. It does not apply on orders to Gozo or international orders.


International Delivery:
We offer international delivery on our Homeware and Jewellery items only.

Should you wish to order any of these items and have them delivered internationally please contact us on online@clelandsouchet.com so that we can quote you the shipping costs prior to making your purchase.

Collect from Store:
You may also opt to collect your purchase from our store at Block 14, Portomaso, St. Julians, STJ4013 Malta. Collection is free and the processing time for your order being ready for pickup is usually after 1 full working day from when you placed the order (excluding Sundays and public holidays). We recommend calling us before you come to collect to ensure your order is ready and waiting for you.

Event Tickets:
We do not deliver event tickets. Any tickets you purchase from our website will be held for you at the entrance to the event. After your purchase you will receive a confirmation email with the details of your order. Please make sure you bring a copy of this with you to the event (printed or on your phone), to be allowed entrance.

Additional Notes:
We do not deliver on Sundays or public holidays.

We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order.

If the product/s you are purchasing are marked as 'pre-order', the delivery times of these may vary as we will first need to source the product/s for you, and deliver once in stock. Please do not select the 'deliver on specified date' option for pre-order items, as we will not be able to fulfill your order and would not be able to refund you the additional delivery cost.

We do our utmost to fulfill your delivery to your specified requirements and to our best abilities, however we cannot guarantee the delivery date of your order since successful delivery would be highly dependent on the availability of the recipient.

We retain the right to change our delivery costs, and the structure of charges, at any time in the future.


Out Of Stock / Replacements


Hampers:

In the event of supply shortages, we reserve the right to substitute products with others of equal or higher value.

All Other Products:
In the unlikely event that the item/s you order are not currently in stock, we will contact you to see if you would rather change the order to a similar item, wait for the items to be available, or cancel the order and receive a full refund.


Damaged During Transit


We use our own delivery couriers to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on info@clelandsouchet.com or call on +356 21 389898 (Monday-Saturday 9.00am-5.00pm, excluding public holidays). Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.


Returns Policy


Jewellery & Homeware:

If after receiving the product/s you are unhappy with your purchase, you must inform us in writing to online@clelandsouchet.com within 48 hours of receiving the item, so that we can discuss the issue and find an amicable solution. If we accept that the reason of return is valid, you can then return the product/s in their original condition within 14 days of our instruction.

For all returns, we would ask you as far as possible to return the goods in their original packaging (if any).

For all products bought locally, returns are to be brought directly to our shop at Block 14, Portomaso, St. Julians, STJ4013 Malta, and will be replaced at the same time.

For all products bought internationally, we will instruct you how best to return the item.

Event Tickets:
We accept ticket cancellations made up to 48 hours from the time of the event. We do not provide the refund as cash. Instead we will refund you the full amount of your ticket/s in the form of 'online store credit', that will be instantly redeemable on your future orders.

We do not offer refunds or store credit for cancellations made within 48 hours from the time of the event.

Hampers & Wines:
We cannot accept returns for consumable items, including but not limited to, food hampers, fine foods and wines.