Delivery & Returns
Delivery Costs & Times
Standard Delivery:
To Malta:
Free Standard Delivery applies to all our Hampers. For all other
products, Free Standard Delivery applies to orders over €35.00 - If your order
is below €35.00 a flat delivery fee of €5.00 will be applied to your shopping
cart during checkout. Deliveries to Malta are processed and delivered at our
next availability, which is usually within 1-3 working days, excluding public
holidays. This may be longer during busy periods.
To Gozo:
For orders over €35.00 a flat delivery charge of €5 applies - If your
order is below €35.00 the delivery charge is €9.00. Gozo Deliveries are processed
and delivered at our next availability, which is usually within 2-5 working
days, excluding public holidays. This may be longer during busy periods.
Deliver on Specified Date (Only available January to November):
If you require delivery on an exact date, this option is available at checkout, at an additional cost of €5.00
Deliver on Specified Date only allows selection between January and November, for orders delivered on mainland Malta. It does not apply on orders to Christmas orders, orders to Gozo or international orders.
We also let you suggest a time window. This is to help our delivery team effect successful delivery however it is not a guarantee that we will deliver at that exact time. Due to delivery routes and volume of orders we may attempt an earlier/later delivery on that same day.
International Delivery:
We offer international delivery by quote. Should you wish to order any of our items and have them delivered internationally
please contact us on [email protected] so that we can quote you the
shipping costs prior to making your purchase.
International deliveries are sent by local reputable couriers, such as UPS and DHL. Please note that different countries, especially outside of the EU, may have different handling and delivery laws, as well as possible additional duty charges and/or additional return costs for unsuccessful deliveries. We are not responsible for the successful delivery of international orders, and are only responsible for the safe collection or delivery of your parcel to the local couriers premises. It is up to the customer to ensure that the delivery information is correctly provided, and agrees that any additional fees or charges due are their responsibility.
Collect from Store:
You may also opt to collect your purchase from our store at Block 14, Portomaso,
St. Julians, STJ4013 Malta. Collection is free and the processing time for your
order being ready for pickup is usually after 1 full working day from when you
placed the order (excluding Sundays and public holidays). We recommend calling
us before you come to collect to ensure your order is ready and waiting for
you.
Event Tickets:
We do not deliver event tickets. After your purchase you will receive
a confirmation email with the details of your order and tickets purchased.
Any tickets you purchase for physical events will be held for you at the entrance to the event. Please make sure you bring a copy of your order confirmation with you to the event (printed or on your phone), to be allowed entrance.
For online events, after placing your order we will contact you directly by email/phone to provide you the full details of how to join the online event.
Additional Notes:
We do not deliver on public holidays.
We can only honor our customer's request to deliver on a specified date if they specifically choose that option while placing their order.
If the product/s you are purchasing are marked as 'pre-order', the delivery times of these may vary as we will first need to source the product/s for you, and deliver once in stock. Please do not select the 'deliver on specified date' option for pre-order items, as we will not be able to fulfill your order and would not be able to refund you the additional delivery cost.
We do our utmost to fulfill delivery to your specified requirements and to our best abilities. If a situation beyond our control inhibits the immediate delivery, or the delivery on a particular date selected, then we will attempt to deliver at the next available time.
We retain the right to change our delivery costs, and the structure of charges,
at any time in the future.
Out Of Stock / Replacements
Hampers:
In the event of supply shortages, we reserve the right to substitute products
with others of equal or higher value.
All Other Products:
In the unlikely event that the item/s you order are not currently in stock,
we will contact you to see if you would rather change the order to a similar
item, wait for the items to be available, or cancel the order and receive a
full refund.
Damaged During Transit
We use our own delivery couriers to ensure that our products arrive to you
or the recipient safe and sound. However, if you believe an item has been damaged
in transit, please inform us within 24 hours of delivery time by contacting
us on [email protected] or call on +356 21 389898 (Monday-Saturday 9.00am-5.00pm,
excluding public holidays). Failure to report any damage within the specified
time-frame means you have accepted the state of the delivered product/s.
Returns Policy
Jewellery & Homeware:
If after receiving the product/s you are unhappy with your purchase, you must
inform us in writing to [email protected] within 48 hours of receiving the item, so that we can discuss the
issue and find an amicable solution. If we accept that the reason of return
is valid, you can then return the product/s in their original condition within
14 days of our instruction.
For all returns, we would ask you as far as possible to return the goods in their original packaging (if any).
For all products bought locally, returns are to be brought directly to our shop at Block 14, Portomaso, St. Julians, STJ4013 Malta, and will be replaced at the same time.
For all products bought internationally, we will instruct you how best to return the item.
Event Tickets:
We cannot offer cash or credit refunds for our event tickets. If after purchasing tickets your plans change and you are unable to attend the event, you can pass your tickets onto someone else and they will be able to attend in your place. To do this simply send them the confirmation email that you received from us, and they can present it at the door.
Hampers & Wines:
We cannot accept returns for consumable items, including but not limited to,
food hampers, fine foods and wines.