Delivery & Returns
Delivery Costs & Times
Certain products on our website may already include the delivery charge, while others do not, and this is dependent on the type of product selected. While browsing our online store, products with the delivery charge included will be clearly marked so for your ease of use.
For products that do not include the delivery charge, we charge a flat delivery fee of €4.90 per delivery address anywhere in the Maltese Islands (both Malta & Gozo).
With our standard delivery we process your order and deliver at our next availability, which is usually within 2-5 working days, depending on the time of year.
If the product/s you are purchasing are marked as 'pre-order', the delivery times of these may vary as we will first need to source the product/s for you, and deliver once in stock.
If you require delivery on an exact date, this option is available at checkout, at an additional cost of €5.00 - This option does not apply to 'pre-order' items.
We do our utmost to fulfill your delivery requirements to our best abilities, however we cannot guarantee the delivery date of your order since successful delivery would be highly dependent on the availability of the recipient.
You may also opt to collect your purchase from our shop at Block 14, Portomaso, St. Julians, STJ4013 Malta. Collection is free and the processing time for your order being ready for pickup is usually after 1 full working day from when you placed the order (excluding Sundays and public holidays). We recommend calling us before you come to collect to ensure your order is ready and waiting for you.
We retain the right to change our delivery costs, and the structure of charges, at any time in the future.
We do not offer delivery or shipping of any items outside of the Maltese Islands.
Out Of Stock / Replacements
In the event of supply shortages, we reserve the right to substitute products with others of equal or higher value.
All Other Products:
If the item/s orders are not available, we will email or call you to see if you would rather change the order to a similar item, or cancel the order and receive a full refund, or wait for the items to be available.
Damaged During Transit
We use our own delivery couriers to ensure that our products arrive to you or the recipient safe and sound. However, if you believe an item has been damaged in transit, please inform us within 24 hours of delivery time by contacting us on firstname.lastname@example.org or call on +356 21 389898 (Monday-Saturday 9.00am-5.00pm, excluding public holidays). Failure to report any damage within the specified time-frame means you have accepted the state of the delivered product/s.
If after receiving the product/s you are unhappy with your purchase, you must inform us within 48 hours of receiving the item, so that we can discuss the issue and find an amicable solution. If we accept that the reason of return is valid, you can then return it unopened and in its original condition within 14 days of our instruction.
All returns are to be brought directly to our shop at Block 14, Portomaso, St. Julians, STJ4013 Malta, and will be replaced at the same time.
We will not accept returns for consumable items, including but not limited to, food hampers, fine foods and wines.
In all circumstances, we would ask you as far as possible to return the goods in their original packaging (if any).
If you wish to return goods to us you must send them back to us at: Block 14, Portomaso, St. Julians, STJ4013 Malta